NxRay Backend
Benefits
- In House Or In The Cloud
With NxServer, SMS brings you a Cloud based server solution able to handle data from thousands of clients. Whilst the advantages of cloud computing are clear in terms of management, setup time and cost effectiveness - sometimes there are IT policies and other considerations that require the backend infrastructure to be housed at your premises. SMS offer both options in a flexible, economical and scalable manner.
- Powerful Reporting
NxWeb is a powerful reporting and analysis tool with a comprehensive set of reports and views which helps the operator to quickly understand the situation. NxWeb is the common interface for all of our supported platforms. It provides network, device/system, traffic, mapping and other views and modules to help various departments in conducting a proactive CEM analysis. Agile transitions between reports and views as well as powerful intelligent filtering contribute to the best possible experience.
- Customer Experience Geolocation And Mapping
The traditional network element based analysis has evolved. NxRay geolocates Customer Experience parameters and events. Combined with powerful mapping modules, it unleashes a true geographical based analysis. Areas analysis by different groups must be empowered for cross-organizational Customer Experience Management.
- Customer Care Expert
With the Customer Care Expert module, NxWeb supports you to speed up your Customer Care processes. Thanks to the integrated cockpit views and the "One Button Test", typical problems can quickly be identified and time for troubleshooting reduced. NxWeb provides true E2E, traffic and subscribers information across different layers, making it highly efficient for customer problem solving.
- Ad-Hoc Queries For Full Flexibility
Customer Experience intelligence demands both the right framework to provide quick efficient answers to customer calls and problems as well as having access to raw measurement data. With NxMirror, SMS provides the right tool. We believe that owning the data is a key asset to understand Quality of Experience and Quality of Service. One of the key design criterias for NxMirror has been to conceive a fully flexible module where the NxRay Users can freely perform ad-hoc queries and create custom reports on the collected raw data.
- Cost Effective & Competitive
NxRay Backend is a highly cost effective and competitive solution. With its scalable architecture designed to handle thousands of clients, it gives you an affordable solution that safeguards your investment. We offer both Server Hosting and local server infrastructure installed at your premises, thus providing full flexibility in accordance with your needs.
